Refund policy

30-Day Return Request Period

You have 30 days after receiving your order to request a return for an item that arrives damaged, defective, incorrect, or incomplete.

We do not accept returns for change of mind, personal preference, or simply no longer wanting the product, except where required by applicable law.

This 30-day reporting period does not shorten any statutory warranty or consumer rights.

Requesting a Return

To request a return, contact us through our contact form. Include your order number, a description of the issue, and any relevant photographs. A receipt, order number, or other valid proof of purchase is required.

If your return is authorized, we will provide a return shipping label and instructions, including the correct return address. Please contact us before sending your item back so we can identify and process your return correctly. Prior authorization is not a condition of exercising a statutory cancellation right.

Return authorization does not constitute final refund approval. We may inspect returned goods to verify the reported issue, subject to applicable law.

Condition of Returned Items

Please return the item with its original components, accessories, and packaging where reasonably available. Package it securely to prevent damage during return shipping.

Missing packaging, reasonable use necessary to discover a defect, or opening an item for inspection will not automatically invalidate a claim involving faulty goods or other statutory rights.

Right to Deny a Return

To the extent permitted by applicable law, we reserve the right to deny a return or refund where:

The request is based solely on change of mind or no longer wanting the product, and no statutory cancellation right applies.

The request falls outside our 30-day reporting period and no applicable statutory right remains.

The reported damage was caused after delivery by misuse, unauthorized modifications, or improper handling.

The returned item does not match the item purchased from us.

We cannot verify the purchase using reasonable proof.

There is documented evidence of fraud, including substituted items or materially false information.

We will explain the reason for any denial. These provisions do not restrict mandatory rights relating to defective, damaged, incorrect, or otherwise nonconforming goods.

Damages, Defects, and Incorrect Items

Please inspect your order upon arrival and report any damage, defect, missing component, or incorrect item promptly through our contact form.

We may request reasonable supporting information or photographs to assess the issue. We will arrange an appropriate resolution, which may include repair, replacement, or refund, according to the circumstances and applicable law. We will cover return shipping where required by law.

Failure to report an issue immediately does not automatically remove your statutory rights.

Exchanges

We do not offer exchanges solely for personal preference or change of mind, except where required by law.

If you receive a defective, damaged, or incorrect item, contact us through our contact form to arrange an appropriate resolution. Replacement items are subject to availability and your applicable consumer rights.

Return Receipt and Refunds

Unless applicable law requires otherwise, we must receive and inspect the returned item before a refund can be issued. Keep your return shipping receipt and tracking information.

We will notify you after inspecting the return and explain whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days, unless an earlier deadline applies by law.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, contact us through our contact form.

European Union 14-Day Cooling-Off Period

Where EU consumer withdrawal rights apply, you may cancel your purchase without giving a reason by notifying us within 14 days after receiving your goods, subject to statutory exceptions. This right applies despite our general exclusion of change-of-mind returns.

You must send the goods back within 14 days after notifying us of your withdrawal. Contact us through our contact form for return instructions.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. Where legally permitted, you may be responsible for diminished value caused by handling beyond what is necessary for that inspection. Opening the packaging does not automatically remove your withdrawal right.

We will reimburse payments, including the cost of our least expensive standard delivery option, within 14 days after being informed of your withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

Additional charges for an upgraded delivery option need not be refunded where permitted by law. Statutory exceptions may apply, including to clearly personalized goods.

Payment Disputes

If you have an order or refund concern, we encourage you to contact us through our contact form so we can investigate and resolve it promptly. Contacting us is not a condition of exercising rights through your bank or payment provider.

When responding to a payment dispute, we may provide relevant order records, tracking information, delivery confirmation, customer correspondence, return inspection records, and the policy applicable at the time of purchase.

Refunds and payment-provider reversals will be reconciled to avoid duplicate reimbursement for the same amount. Nothing in this policy prevents you from exercising legitimate payment-dispute rights.

Your Consumer Rights

This policy supplements and does not replace or restrict mandatory consumer rights. Where applicable law conflicts with this policy, applicable law prevails.

The terms applicable when you placed your order govern that purchase. Later policy changes do not retroactively reduce your existing rights.

Contact

For return, refund, or order questions, contact the ChiefZip Team through our contact form.